Category: Customer Feedback

Focus on the Customer Yields Positive Results

Focus on the Customer Yields Positive Results

 • Lisa Liedel

Lisa Liedel, Director of Registration Services, highlights recent customer feedback we've received, and shares ways you can continue providing our team with feedback.

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Gearing up for Our Third Customer Satisfaction Survey

Gearing up for Our Third Customer Satisfaction Survey

 • Joe Westover

Between 13 and 31 July, you’ll want to set aside some time to help us with our third Customer Satisfaction Survey. The purpose of this survey is to gain a better understanding of our performance in all areas of the organization.

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A Halloween Special: Test Drive at ARIN 44 with Jan & Jesse

A Halloween Special: Test Drive at ARIN 44 with Jan & Jesse

 • Jan Blacka

We’re gearing up for ARIN 44 in Austin, Texas this October and wanted to share information about an exciting opportunity for our meeting attendees: test driving our new website!

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Sharing Your Experience with our Registration Services Team

Sharing Your Experience with our Registration Services Team

 • John Sweeting

Every time a customer requests resources from ARIN, our team sends out a short survey to gather feedback following their experience. Here's a look at what you've had to say, and some of the ways we've implemented your feedback.

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You’re Invited! Join Us at ARIN 42 For A User Testing Experience

You’re Invited! Join Us at ARIN 42 For A User Testing Experience

 • Jesse Helfrich

You’re invited to a special screening of our new website at ARIN 42 on October 4-5 in Vancouver, BC.  We want you to preview the work we’ve done on the totally redesigned www.arin.net.

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The Mission: Achieving Customer Satisfaction

The Mission: Achieving Customer Satisfaction

 • Richard Jimmerson

As a part of our efforts to collect formal feedback from you, we conduct a Customer Satisfaction Survey about every three years. Here is a recap of the results from our latest survey!

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It's Survey Time!

It's Survey Time!

 • Richard Jimmerson

From 30 November – 20 December we will be conducting a survey to determine the current level of customer satisfaction with our services and to inform a path forward to make future improvements.

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Help Test Drive Proposed Website Changes @ ARIN 40

Help Test Drive Proposed Website Changes @ ARIN 40

 • Erin Pratt

We’re planning to make some exciting changes to ARIN.net, and we need YOU to help preview these changes at the ARIN 40 meeting.

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Feedback at ARIN

Feedback at ARIN

 • Richard Jimmerson

Richard Jimmerson, CIO, explains why feedback from our community is a critical element to our operations and shares the various ways you can provide it.

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Results Are In

Results Are In

 • Richard Jimmerson

Earlier this year I wrote a blog to ask you take ARIN’s first ever customer satisfaction survey, and today I am pleased to share with you the results from the survey. 699 respondents answered questions ranging from: How satisfied are you with ARIN in meeting your organization’s needs? to How can ARIN improve customer service? We received large amounts of interesting feedback from this survey that we will use to improve your Internet number registry experience with us.

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