Premier Support Plan (PSP)

Logo for the ARIN Premier Support Plan

As part of our increasingly customer-focused approach to serving the community, we are pleased to announce that as of 3 May 2021 we are introducing the Premier Support Plan (PSP) for our largest customers. ARIN will automatically include the Premier Support Plan for all Registration Services Plan (RSP) customers in the 2X-Large and greater categories – this is in light of the increasingly important role that ARIN services have in customer operations and in recognition of the existing substantial financial support to ARIN from these customers.

What is the PSP?

This program recognizes the core significance of holders of the largest number of resources to both ARIN and the community. On roll-out, ARIN will automatically be providing access to the PSP program to eligible organizations, and all the support services included.

Services included in the Premier Support Plan

  • Dedicated Account Analyst: PSP-enrolled organizations will be assigned a dedicated account analyst who is available to directly assist with any complex questions or scenarios where escalation may be required.
  • Priority Service: Tickets associated with PSP-enrolled organizations will receive priority handling when requested.
  • Direct Technical Services Liaison: Available during ARIN business hours for assistance with RPKI, IRR, DNSSEC and other technical services.
  • 24/7 On-call Support: While ARIN already monitors and maintains its services 24 / 7 / 365, Premier Support Plan customers gain access to on-call resources available outside of normal ARIN business hours in the event of a service-impacting event related to an organization’s use of ARIN’s RPKI, IRR, or DNSSEC services.
    (Note: this does not include resource request ticket status, training, or payment-related questions.)
  • Premier Support Plan Customer Focus Group: Eligible customers will be invited to join quarterly focus group sessions where they will meet with the ARIN executive management team to discuss ARIN services.
  • Transfer Fee Waivers: Transaction fees waived on any Internet number resource transfer.

What's Next?

ARIN staff will be in contact with the relevant customers to provide additional information on these services and instructions on how to access them. If you have additional questions at this time, please call the Registration Services Help Desk at +1.703.227.0660 or customers with ARIN Online accounts can submit questions via the Ask ARIN feature.

Registration Services Help Desk
7:00 AM to 7:00 PM ET
Phone: +1.703.227.0660
Fax: +1.703.997.8844

Tips for Calling the Help Desk