ACSP Suggestion 2017.8: Chat button for ARIN.NET website

Author: Owen DeLong

Submitted On: 05 April 2017

Suggestion

Description:

Chat button for ARIN.NET website

Value to Community:

Other RIRs provide a live chat button on their web site during business hours which allows people having difficulty with RS or navigation of the web site to get live online help. As ARIN embarks on their website revamp, this might be a good feature to consider.

Timeframe: Not specified

Suggestion Information

Status: Closed

Updated: 06 April 2020

Suggestion Tracking

ARIN Comment

06 April 2020

Thank you for your suggestion, numbered 2017.8 on confirmed receipt, asking that ARIN add a chat option to our website.  On April 6 we enabled chat for customers who are logged in to the ARIN Online accounts on a trial basis. The trial will last for 120 days, at which time we will finalize the daily schedule for live chat support based on trial usage.

Because this work has been completed, we are closing your suggestion. Thank you for your participation in the ARIN Consultation and Suggestion Process.

ARIN Comment

10 April 2018

This suggestion is not on the 2018 Work Plan and will be considered as part of the Community Consultation on Open ACSPs in April 2018. This consultation will serve as one of the inputs to help determine which suggestions will be included ARIN’s 2019 Work Plan.

ARIN Comment

19 April 2017

Thank you for your suggestion, numbered 2017.8 upon confirmed receipt, to add a live chat button to the ARIN website as we embark on updates to its design and navigation this year.

We agree your suggestion will serve as a positive enhancement to our already available telephone help desk and other communication options currently available to ARIN customers. Availability of this new communication feature will be introduced incrementally, so we may monitor its impact on staffing resources. We will make this new feature a requirement of our website redesign that begins in Q2 of 2017.

Thank you for participating in the ARIN Consultation and Suggestion Process. Your suggestion will remain open until implemented.