ACSP Suggestion 2017.5: Add Details to Annual Invoices

Author: Michael Lambert

Submitted On: 10 March 2017

Suggestion

Description: Our business office recently received an invoice for "Annual Fee for Registration Services Plan - X-SMALL". It was clear to me what this was for when I saw it, but our business office had no idea. Would it be possible to itemize the specific resources which are included in the invoice?

Value to Community: Itemization would help make clear what resources are being billed when and smooth interactions between the business and technical side of organizations.

Timeframe: Not specified

Suggestion Information

Status: Closed

Updated: 29 June 2018

Suggestion Tracking

ARIN Comment

27 March 2017

Thank you for your suggestion, numbered 2017.5 upon confirmed receipt, to add details to annual invoices for organizations.

Having reviewed your suggestion and benefited from an opportunity to talk with you about it, we understand you would like more details on the standalone invoice attachment that is sent to the billing contact. We discussed the fact there is both an email and an attachment that is sent to the billing contact and noted there is more contextual information in the email than on the stand-alone invoice attachment. We also discussed the fact the stand-alone invoice attachment may often be distributed inside a company for review and comment without the benefit of the added information in the email that is sent to the billing contact. We understand you would like more information on the stand-alone invoice attachment, up to and including a list of the resources covered by the invoice.

We are going to review various options available to us inside our billing systems and ARIN Online to determine the best way to add details to annual invoices, as you described. We will update the status of this suggestion upon the completion of that work in Q2 of 2017 and provide a time estimate for implementation.

Thank you for participating in the ARIN Consultation and Suggestion Process. Your suggestion will remain open until implemented.

ARIN Comment

10 April 2018

The effort to satisfy this suggestion is currently part of our 2018 Work Plan. It will be closed upon completion.

ARIN Comment

29 June 2018

Thank you for your suggestion, numbered 2017.5 on confirmed receipt, asking that ARIN add details to annual invoices for organizations, including how to obtain additional information, such as a list of resources covered under the invoice.  We have completed this work with our most recent deployment. The improved invoices are now being distributed.

Because this work has been completed, we are closing your suggestion. Thank you for your participation in the ARIN Consultation and Suggestion Process.