Current Job Openings at ARIN

Community Engagement Coordinator

Apply: To apply for this opening, please e-mail your resume to jobs-commscoord@arin.net. Please note that this is an in-house position. No full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Community Engagement Coordinator to support the development and delivery of content and programs designed to increase the engagement and knowledge of the ARIN community and customers. The Community Engagement Coordinator will also support efforts to promote educational programs, as well as other outreach initiatives.

Job Description and Responsibilities

• Serve as Project Manager for the ARIN Fellowship Program, including all necessary planning, promotion, communications and implementation. Based on experience, make recommendations to update, revamp or alter the program as needed in order to continue to attract new voices to the ARIN meetings and policy process.
• Monitor and identify new customer needs and industry trends, and suggest improvements to existing outreach and educational offerings. This may involve conducting surveys, evaluations, and needs assessments.
• Work with the Training Program Coordinator to develop and deliver outreach and community building programs including in-person events, webinars, as well as material and content creation.
• Represent ARIN at various meetings and outreach efforts as requested.

Additional Duties

• Contribute to other Communication Department projects when assigned.
• Contribute to ARIN-wide projects when assigned.
• Travel to attend ARIN member meetings and outreach events.
• Perform other related duties as required and assigned.

Background / Skills Required

• Minimum two years of experience in an association or other nonprofit environment.
• Strong attention to detail, ability to prioritize and multitask in order to meet firm deadlines.
• Computer savvy with ability and interest in learning new software tools. Familiarity with online learning platforms and experience leading virtual events is strongly preferred.
• Outstanding, effective, and concise written and oral communication - Must be able to adapt writing style as required by the situation and subject matter.
• Strong interpersonal skills - Must have the ability to work independently and as part of collaborative, inter-departmental teams.

Background / Skills Preferred

• Four-year college degree.
• Nonprofit membership-related association experience.

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General Counsel

Apply: To apply for this opening, please e-mail your resume to jobs-gc@arin.net. Please note that this is an in-house position. No full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a General Counsel. This is an in-house staff position serving as an executive team member that provides company leadership with effective legal advice on company strategies and their implementation. The position manages the legal function of the company, including obtaining and overseeing the work of any outside legal counsel. The General Counsel manages corporate strategic and tactical legal initiatives; and will be directly involved in complex business transactions in negotiating critical contracts. The General Counsel will be the lead in any litigation involving ARIN. The position oversees the complete ARIN legal team (internal and external) to ensure that ARIN is informed on current legal, regulatory, risk, and compliance issues that may impact the business.

Primary Duties and Responsibilities

• Participate in the definition and development of corporate policies, procedures, and programs and provide continuing counsel and guidance on legal matters and on legal implications of all matters.
• Support the legal needs of ARIN elected bodies, including the Board of Trustees and Advisory Council.
• Serve as key attorney/legal advisor on all major business transactions, including litigations and cooperative arrangements.
• Judge the merits of major court cases filed against or on behalf of the company, work with the appropriate executive(s) to define a strategic defense or prosecution of claims and approve settlements of disputes where warranted. Handle any necessary statutory filings on behalf of ARIN.
• Assume ultimate responsibility for ensuring that ARIN conducts its business in compliance with applicable laws and regulations such as IRS regulations, FMLA requirements, SEC regulations, Virginia Nonstock Corporation Act requirements, et al.
• Structure and manage the company’s internal legal function and staff.
• Selection, retention, management and evaluation of all outside legal counsel.
• Advise on legal aspects of the company’s financing, to include assessing and advising on current and future business structures and legal entities.
• Oversee ARIN legal staff in order to keep ARIN informed on the current legal, regulatory, risk, and compliance issues that may affect it in such areas as privacy practices, security practices, responses to types of information requests other than subpoenas, contract and vendor fairness issues, risk abatement strategies for data breaches, etc.
• Provide support to ARIN’s Contracting Officer by conducting a legal review and providing oversight, assessment, and management of all ARIN contracts. Manage and maintain the organization and retention of contracts and supporting processes at ARIN.
• Responsible for management, administration, and oversight of ARIN’s document retention program consistent with agreed upon policies and procedures. This includes, but is not limited to, Board, Advisory Council (AC), and staff emails, minutes, privileged communications, and related documents.
• Provide oversight and management of ARIN’s corporate compliance with respect to membership related documents consistent with regulatory requirements and operational processes. Responsible for maintaining all ARIN corporate documents.
• Advise and work with senior management on ARIN’s risk mitigation strategy including appropriate insurance coverage and contractual protections.
• Advise on ARIN’s external communications strategy.
• Support ARIN’s Government Affairs Department as needed.
• Ability to travel to various locations to attend Board of Trustee and Advisory Council Meetings, ARIN meetings, other RIR meetings, and possibly industry related conferences.
• Perform other related duties as required and assigned.

Background and Skills Required

• Minimum of 10-15 years of experience as a practicing corporate attorney, preferably with a combination of experience in law firm and in-house legal department environments. Minimum of 5 years of work as an in-house attorney.
• Law degree from an accredited law school and license from the Virginia State Bar to practice law in Virginia.
• Broad, overview experience in intellectual property law including patent law, licensing of IP rights, and IP due diligence.
• Exposure to and/or familiarity with the following areas of law: securities, antitrust, computer law and privacy. Experience dealing with the SEC.
• Experience working on matters of corporate governance and with a Board of Directors/Trustees.
• Experience working with senior corporate executives and management as well as with Boards and other volunteer bodies.
• Experience and familiarity with risk mitigation strategy and mechanisms for an Internet or technical company serving the community.
• Experience managing other attorneys and supervising support staff in a corporation, as well as experience with cost effective management of outside legal resources.
• Familiarity and understanding of nonprofit provisions of Sarbanes-Oxley and legislation and related FASB revenue recognition guidelines applicable to nonprofits. Experience in directing strategy and managing complex IP litigation cases.
• Excellent editing, legal research, analysis, and writing skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Superior written and oral communication skills, strong computer skills and ability to handle multiple tasks and details. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to complete assigned research and writing projects by prescribed deadlines.
• Ability to manage a widely varying workload, and flexibility to adapt to changing needs, multiple priorities, and short deadlines.
• Ability to participate and interact in a team environment and maintain effective working relationships with other members of ARIN staff.
• Prior law journal or legal writing experience is desirable.

Background and Skills Preferred

• Familiarity with corporate and legal documents as well as online legal research tools.
• Familiarity with Public Access to Court Electronic Records (PACER) system.
• Familiarity with bankruptcy law and mergers and acquisitions.
• Familiarity and understanding of Internet Governance and development of applicable policy, including participation and attendance at Internet Governance discussions and forums.
• Experience and understanding of working with local, state, and Federal governmental entities.
• Experience with assessing and managing issues of fraud.
• Experience and familiarity with 401(k) plans and applicable investment strategies.
• Prior employment at an Internet or technical company.

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Senior Network Engineer

Apply: To apply for this opening, please e-mail your resume to jobs-sreng@arin.net. Please note that this is an in-house position. No full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Senior Network Engineer to be responsible for the configuration, maintenance, and tuning of a complex Internet connected multi-site network and support of associated systems and services.

Job Description and Responsibilities

• Perform the installation of network hardware. Configure routers, switches, and other network infrastructure in accordance with established guidelines. Responsible for the day-to-day management of the network environment. Have an understanding of both Juniper and Cisco switches, routers, monitoring systems such as Sensu, operational knowledge of CentOS, OpenBSD, and FreeBSD networking, as well as scripting experience in deployment environments like GIT with Ansible and Python.
• Monitor, tune, and upgrade the network to ensure optimum performance in accordance with established guidelines. Have operational experience in BGP, ISIS, and establishing peering relationships with other ISPs.
• Perform installation and upgrades of Unix-based hardware and software. Configure servers, VMs, and bare-metal systems in accordance with established guidelines.
• Proactively evaluate network infrastructure and service security, recommend improvements, perform preventative maintenance, and apply security updates as required by ARIN policies. Implement security practices and procedures in accordance with established guidelines.
• Evaluate and make recommendations on network hardware and software products based on an assessment of operating requirements.
• Participate in the Agile formulation, development, and implementation of applications and systems as needed. Provide subject matter expertise on inter-networking, routing related technologies, and networking services, such as DNS.
• Provide-on-call support for critical network and system operations on a rotating basis. Provide secondary, escalated tier support for network-associated problems.

Additional Duties

• Provide backup support for UNIX and Windows systems administration and database administration.
• Provide technical administration of DNS zones managed by ARIN.
• Perform other related duties as required and assigned.
• Ability and willingness to travel in accordance with the ARIN travel guidelines.

Background / Skills Required

• 4-year college degree preferably in an information systems or computer science related discipline OR equivalent combination of education and experience. In lieu of education, 3 years of network engineering experience in a service provider environment may be substituted.
• At least 10 years of job-related experience support complex computer and network systems.
• Comprehensive knowledge of physical and virtual network infrastructure (routing, switching, firewalls, and load-balancing) typical routing protocols (TCP, BGP, ISIS, and OSPF), network services, and network hardening/protection methods.
• Experience in monitoring, supporting, deploying, and managing complex networks.
• Experience with various operating environments, shell scripting, Python, Ansible/Puppet, Kubernetes/Docker and RPSL.
• Should be comfortable with UNIX system, firewall, DNS, and database administration.
• Ability to evaluate new hardware and systems and make sound recommendations.
• Good interpersonal skills. Strong verbal and written skills.

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Technical Support Specialist

Apply: To apply for this opening, please e-mail your resume to jobs-techrsd@arin.net. Please note that this is an in-house position. No full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Technical Support Specialist to provide exceptional technical services support to all ARIN region community members who contact ARIN through the help desk phone system, the online chat service, or by submitting tickets through the ARIN Online web service. This position will also evaluate and analyze requests for the creation of organizational accounts, contacts for those accounts and related services from members of the community with a heavy emphasis on technical solutions related to IPv4 and IPv6 address subnetting, Border Gateway Protocol (BGP), network engineering plans, Domain Name System Security Extensions (DNSSEC), Resource Public Key Infrastructure (RPKI), and Internet Routing Registry (IRR). The Technical Support Specialist will possess excellent knowledge of all ARIN policies and procedures; and use this knowledge in processing requests and guiding ARIN customers throughout the process. This position will also provide mentoring and training to the Customer Service Resource Analysts (CSRA) and liaison with other departments as required.

Job Description and Responsibilities

• Provide exemplary customer service and technical support to members of the ARIN community. Listen to the customer, understand their requirements and suggest the most appropriate action for them to take. Direct non-routine requests to appropriate senior staff or manager.
• Be a subject matter expert for technical services to include network engineering plan review including network architecture, RPKI, DNSSEC, IRR, and Two-Factor Authentication.
• Provide guidance and training to junior level analysts when requested or otherwise necessary.
• Assist customers by providing step-by-step instructions while walking them through the appropriate processes in the ARIN online application. Ensure that customers understand how to use the ARIN online application to request resources or maintain and update their data.
• Evaluate and process requests for Internet number resources in accordance with community adopted policies and ARIN business rules.
• Process all “Change of Authority” tasks to include transfers, consolidations, recoveries, reinstatements, returns and organization name changes following established procedures and policies.
• Perform needs assessments for transfers, organization type conversions, pre-approvals and STLS recipients.
• Respond within established standards to number resource requests and related queries. Ensure the fair and appropriate application of ARIN policies and procedures.
• Verify, enter and maintain data in ARIN registration databases. Review registration data to ensure registration requests and changes to data are legitimate. Understand and be able to use selected methods to properly vet customer organizational information and to proactively discover potential fraud.

Additional Duties

• Ability and willingness to travel in accordance with ARIN travel guidelines.
• Perform other related duties as required and assigned.

Background / Skills Required

• At least 4 years of experience as an IP administrator or Internet engineer at an Internet Service Provider, or in a related environment.
• Excellent customer service skills. Must have the patience and attentiveness needed to listen to and help customers resolve the issue they are facing.
• Thorough understanding of Internet Routing registries, how they work and how they are used within the routing system of the Internet.
• Working knowledge of BGP4 routing protocol and how RPKI works with Internet routing.
• Complete knowledge of reverse DNS (rDNS) and DNSSEC.
• Ability to mentor and train peers on technical services.
• Strong knowledge of the Internet and a good understanding of how it works.
• Excellent written and oral communications skills. Ability to use positive language and read customer mood and personality to enhance their experience. Able to stay calm under pressure.
• Ability to learn and use online research tools for the purpose of vetting customer provided information. Must be able to perform research and analysis through the use of available tools.
• Demonstrated ability to work both independently and in a team environment.
• Ability and flexibility to adapt to a quickly changing environment.

Background / Skills Preferred

• Bachelor’s degree in a related course of study or equivalent of 10 years of experience in related fields.