ACSP Suggestion 2022.3: Contact Information on Domains


Author: Sean VanderMolen   
Submitted On: 12 January 2022

Description: Re-evaluate the process and consequences of failing to respond, validate or update WHOIS contact information on domains

Value to Community:

Currently, if an email is missed and contact information isn’t validated or updated the domain name is locked. In certain cases, where all email accounts required to validate and resolve the issues are of the domain in question. Registrars force users to engage in a lengthy process that can take up to 72 hours. This is untenable as financial harm is brought upon business over an assumption that a domain, that was once already purchased, and validated as owned by a real person is no longer the case, purely on the passage of time.

It’s far to easy to miss or mischaracterize these emails by office staff. The concept that somehow a domain, owned by a business with no changes required to it’s contact information somehow is invalidated by default is ridiculous.

At the very least, registrars should have the flexibility to enable the domain on a temporary basis to enable the exact DNS records that were working before the hold to allow communications to email accounts configured under that domain and required to resolve any issues.

Timeframe: Not specified

Status: Closed   Updated: 14 January 2022

Tracking Information

ARIN Comment

14 January 2022

Thank you for your suggestion, numbered 2022.3 on confirmed receipt, asking that ARIN re-evaluate the process and consequence of failing to update or validate Whois contact information. Your suggestion specifies this as an issue related to management of domain names, and because that data is not part of ARIN’s Whois this is not an issue under our control. This is a matter for the domain registry based on the details you provided.

We are closing this suggestion as Out of Scope.