ACSP Suggestion 2018.10: Associate Ask ARIN tickets with OrgID


Author: Jason Schiller   
Submitted On: 18 April 2018

Description: OrgID specific “Ask ARIN” can I open an “Ask ARIN” ticket and from the start associate it to an OrgID that I hold?

Value to Community: This will allow visibility of the ticket to all at the org who should have access to it.

Timeframe: Not specified

Status: Open   Updated: 02 May 2018

Tracking Information

ARIN Comment

02 May 2018

Thank you for your suggestion, numbered 2018.10 upon confirmed receipt, requesting ARIN allow Org ID association with Ask ARIN tickets.

Ask ARIN tickets are currently support tickets that can be created by individual users through their ARIN Online account. These general support tickets do not currently allow linking to POCs or Org IDs. We understand your suggestion is to allow a web user to open an Ask ARIN support ticket and make it visible to all ARIN Online account holders who are linked under a common Org ID.

Our development schedule for the 2018 year is currently filled by previously-submitted community suggestions and other system improvements. We are currently reviewing our schedule for changes and new additions through a comprehensive ACSP consultation to determine the suggestion subject areas of highest interest to the community. Following that consultation, we will consider if scheduling for this suggestion may be moved up for 2018 or considered for 2019.

Thank you for participating in the ARIN Consultation and Suggestion Process. Your suggestion will remain open until implemented.