ACSP Suggestion 2013.13: Availability of Ticket Information to All POCs of an Org ID


Author: Jason Schiller   
Submitted On: 23 April 2013

Description: Make all ARIN-online tickets available to all contacts of the ORG.

Timeframe: Immediate

Status: Closed   Updated: 14 July 2014

Tracking Information

ARIN Comment

23 May 2013

Thanks for your suggestion to make all ARIN Online tickets available to all contacts of the Org. The security model that ARIN Online employs administers security at the user level as opposed to the organizational level. In hindsight, while this model served well to protect organizations in cases where ARIN Online users are associated with multiple organizations, it does not provide the flexibility in allowing access for all contacts to see tickets for a given organization. I believe your suggestion is a valid one for ARIN to strongly consider for a future release. As such we will evaluate the effort and schedule it appropriately with other priorities. Once scheduled, we will note as such on ARIN’s Planned Functionality webpage as well as informing you of its priority.

This suggestion will remain open until implemented.

ARIN Comment

26 September 2013

As part of the ARIN 32 ACSP Consultation: Open Suggestion Review and Project Prioritization Survey, we’re providing feedback and estimates on the predicted work involved. For this suggestion, the following is noted:

ARIN’s Engineering Department needs to know what type of ticket type requests this work needs to address. There are several corner cases and we want to make sure we satisfy the most used use case. Estimated staff effort to implement for ALL tickets: 12+ person months, plus communication efforts.(This would also include implementation of 2013.15: Availability of ARIN Online Messages to All POCs of an Org ID)

For information about the consultation and how to participate in the survey, please see the 26 September 2013 announcement.

ARIN Comment

14 July 2014

Thank you again for submitting your suggestion to make ARIN Online tickets available to all contacts of their organization. This functionality has been implemented, allowing Administrative and Technical points of contact associated with the same organization to share tickets. This includes the ability to view and interact with many ticket types. More information is available here.

This suggestion is now closed.