ACSP Suggestion 2013.1: Email templates for interacting with RSD
Author: Stephen Middleton
Submitted On: 24 January 2013
Description: Return email submitted templates as an option for interacting with RSD. ARIN’s Online submission process is overly cumbersome and actively inhibits me from aiding my customers in interacting with ARIN. With a template, I can discuss information with my customer offline prior to involving ARIN. I can complete ARIN templates for my customer prior to my customers submitting them to ARIN. Templates add value to an ISP in educating our customers and an option to our three-party communication that streamlines the ARIN request process.
Status: Closed Updated: 26 February 2013
26 February 2013
Thank you for your suggestion, numbered 2013.1 upon receipt, to restore template and email functionality to better serve your customers as well as interact with ARIN. We will be evaluating a collaboration tool and/or platform to provide the functionality that you have requested as part of our project efforts in 2014.
I would like to point out that your request is similar to the existing open suggestion 2012.1. Therefore, we will close your request and note that your suggestion will be combined with 2012.1. We will also note in suggestion 2012.1 that similar functionality has been requested 2013.1 and should be considered in weighing the priority of suggestion 2012.1.