ARIN Beginning Live Chat Trial on 6 April

Posted: Thursday, 02 April 2020

As part of our ongoing commitment to customer excellence, ARIN is pleased to announce that on 6 April, we will deploy a new, live chat service on a trial basis. We are launching this service in response to the following suggestion we received via the ARIN Consultation and Suggestion Process in April 2017:

https://www.arin.net/participate/community/acsp/suggestions/2017-8/

By using this new chat service, our customers will be able to quickly and easily speak with a member of our Registration Services Department concerning any questions they have regarding their Internet number resources.

During the initial trial period, the chat feature will be available Monday through Friday, from 10:00 AM - 4:00 PM ET only. To access the chat, customers must be logged in to their ARIN Online account.

There are a few other important notes customers should keep in mind when using this initial trial chat feature:

  • Conversations will be saved in your browser if cookies are enabled
  • Chat is not accessible via a screen reader
  • Chat is not accessible on smart phones and tablets; it is only available on desktop

We expect this trial period to last 120 days, at which point we will finalize the schedule based on the usage we’ve seen.

As always, we will continue to offer phone support Monday through Friday from 7:00 AM to 7:00 PM ET. You can reach us by calling +1.703.227.0660. You are also welcome to submit questions via your ARIN Online account by using the Ask ARIN function.

Regards,

John Sweeting
Chief Customer Officer
American Registry for Internet Numbers (ARIN)