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ARIN Online User Survey Results

Posted: Wednesday, 16 November 2011

ARIN conducted a survey on ARIN Online usage this fall, and solicited direct feedback from the community at the ARIN Online User Forum at ARIN XXVIII in Philadelphia, PA. While the response rate was lower than desired, the majority of the feedback was favorable, and the comments are being taken into account in future planning. You can view a detailed report of the survey finding at:

https://www.arin.net/features/2011_arinonline_survey.pdf

An immediate result of this effort was the addition of details on ARIN projects that are pending prioritization for development. To view the complete list, visit: https://www.arin.net/features/

At the ARIN Online User forum, statistics on current ARIN Online usage were presented along with details about the ARIN software development process and outstanding community suggestions. With over 44,000 registered users and more than 200,000 transactions as of April, ARIN Online is quickly becoming the predominant method for interacting with ARIN. See the complete presentation at:

https://www.arin.net/participate/meetings/reports/ARIN_XXVIII/PDF/tuesday/arinonline.pdf

As ARIN continues to develop new functionality, it will also continue to reach out to the community for additional input on future features and improvements.  ARIN will also be adding a short customer satisfaction survey in 2012 at the conclusion of requests submitted via ARIN Online.

ARIN thanks everyone who participated in the survey and user forum, and looks forward to hearing more from the larger community in the future.

Regards,

Communications and Member Services
American Registry for Internet Numbers (ARIN)

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