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Point of Contact (POC) Records

Video: Point of Contact (POC) Records

Introduction

A Point of Contact (POC) handle represents a specific person or role in ARIN's database and is defined by contact information including individual or role name, email address, postal address, and phone number. A POC handle can be specified as an Admin, Tech, Abuse, NOC, and/or Voting Contact on an Org ID.  Note that Voting Contacts cannot be role POCs; they must be person POCs and associated with a personal email account. For more information on the types of POCs and the roles they can take in managing organization details, please see the Introduction to ARIN's Database page.

You should create a POC handle with ARIN if you:

  • Need to request and manage organization and resource records
  • Will serve as a contact for network operation or abuse issues
  • Will serve as the voting representative for a member organization

We recommend you establish and manage your Point of Contact and Organization records online by creating an ARIN Online account. There are also two other methods for creating a POC. You can submit your request using an email template, or via REST calls.

The ARIN RESTful web service can be used to create, modify, and remove POC records. This provisioning system allows for more secure interactions with ARIN's database and provides even stronger authentication on automated submissions.  More information is provided in the API documentation for ARIN’s RESTful web service.

If you are submitting your POC request using an email template or via REST, you will need to include an API key to authorize processing. To create an API key, log in to your ARIN Online account and select Your Account > Settings in the left navigation bar. In the API Key Management section, click Create API Key. Your API key will be issued automatically. 

Creating a POC Handle

ARIN Online

After setting up and logging in to your ARIN Online account, the dashboard will prompt you to create or link your account to your first POC. To create additional POCs, select Your Account > Point of Contact records in the left navigation bar and select the "create" button for a new POC or "link" to find an existing POC in our database to link your account to.

RESTful web service

Visit our RESTful provisioning system page for more information and to view the API documentation for ARIN’s RESTful web service.

Email templates

You also have the option to complete and submit a POC request form via email. Basic instructions for completing and submitting the POC request are provided on the form. You will need an API key, which you can include in your request form or send it from the email address associated with the API key to authorize processing. Submit the completed request to hostmaster@arin.net. Because the email form is not an automated submission, it requires extra processing. To ensure correct and expedited handling, we recommend you create your handle using a web account.

Available in ARIN Online ONLY

If you already have a POC handle in ARIN's database, you can link it to your online account by selecting Your Account > Point of Contact records in the left navigation bar. If your account has not been linked to any handles; you will be given an option to link your handle in the instruction text. If your account is already linked to one or more handles, the link icon will appear in the right-hand toolbar. ARIN will send a confirmation email to all email addresses listed on the handle. You will need to click on a URL in one of these emails while logged in to your account to confirm the link.

Having a POC linked to a web account is necessary for many actions available through ARIN Online, via RESTful calls, and for template submissions.

Recovering a POC Handle

Available in ARIN Online ONLY

If you have a POC handle with an incorrect email address, you will need to recover your handle before you can link to it. Select Your Account > Point of Contact records in the left navigation bar and click the recover action in the instruction text. Note that you can only recover a POC handle that represents you or a role you perform.  If your Org ID has no valid Admin or Tech POCs, submit an Organization Recovery request through your ARIN Online account. The Org Recovery process allows you to submit a request to associate a POC which you are linked to with an Org ID that you are not currently authoritative for (as in cases where the current POCs of record are no longer with the company).

Modifying a POC

ARIN Online

To modify a POC handle, select the link on the dashboard or select Your Account > Point of Contact records in the left navigation bar, then click on the POC handle you want to modify. Click on the modify icon in the right-hand toolbar, enter any updates, and click "submit." Your changes will be visible immediately in your web account, and ARIN’s Whois will reflect the update shortly thereafter.

RESTful Web Service

Visit our RESTful provisioning system page for more information and to view the API documentation for ARIN’s RESTful web service.

Email Templates

You also have the option to complete and submit a POC request form via email. Basic instructions for completing and submitting the POC request are provided on the form. You will need an API key, which you can include in your request form or send it from the email address associated with the API key to authorize processing. Submit the completed request to hostmaster@arin.net.

Deleting a POC Handle

ARIN Online

A POC handle cannot be deleted if it is associated with any Org IDs or resources. Select Your Account > Point of Contact records, then on the handle, and you will see a delete icon in the right-hand toolbar. If you are linked to a POC handle but do not see a delete icon, you will need to remove the POC handle from all Org IDs and resources. Select the POCs link on the dashboard or select Your Account > Point of Contact records, then on the handle, and you will see a delete icon in the right-hand toolbar. Modify the Org IDs and/or resources (or have a listed admin/tech contact do so) to remove the POC handle from all records. You will then be able to delete the handle.

RESTful Web Service

Visit our RESTful provisioning system page for more information and to view the API documentation for ARIN’s RESTful web service.

Email templates

You also have the option to complete and submit a POC request form via email. Basic instructions for completing and submitting the POC request are provided on the form. You will need an API key, which you can include in your request form or send it from the email address associated with the API key to authorize processing. Submit the completed request to hostmaster@arin.net.

Using a POC Handle

To request resources, manage resources, or be listed as a contact for your organization, your POC handle must be associated with an organization identifier (Org ID). To see a list of the Org IDs you are associated with through your linked POC handle(s), select Your Account > Organization Identifiers in the left navigation bar while logged in to your ARIN Online account. If you don't see an Org ID for your organization, review our organization instructions for information on creating a new Org ID or adding one of your POC handles to an existing Org ID.

POC Validation

In accordance with NRPM Section 3.6: Annual Whois POC Validation Policy, an email will be sent to every POC in the Whois database. Each POC will have a maximum of 60 days to respond with an affirmative that their Whois contact information is correct and complete.

When the POC Validation email is sent, a bold, red "Validate Me!" message appears next to the POC Handle in the POC List on the POC Records page. In addition, a bold, red "Unvalidated" message will appear next to any unvalidated POCs on the Org, Net, and ASN displays.

After 60 days unresponsive POC email addresses shall be marked as invalid in the database. Additionally, an ARIN Online user linked to any POCs that are not validated in 60 days will only have access to ToS and POC functionality within ARIN Online. They will need to validate or modify their POC in order to access all other functionality.

Users must validate their invalid/unresponsive POCs prior to requesting services and database changes. Once the POC is validated, full functionality will be restored to the ARIN Online account.

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