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ACSP Suggestion 2017.5: Add Details to Annual Invoices

Suggestion

Author:
Michael Lambert
Submitted On:
10 March 2017

Description: Our business office recently received an invoice for "Annual Fee for Registration Services Plan - X-SMALL". It was clear to me what this was for when I saw it, but our business office had no idea. Would it be possible to itemize the specific resources which are included in the invoice?

Value to Community: Itemization would help make clear what resources are being billed when and smooth interactions between the business and technical side of organizations.

Timeframe: Not specified

Status:
Open
Updated:
27 March 2017

Tracking Information

ARIN Comment

27 March 2017

Thank you for your suggestion, numbered 2017.5 upon confirmed receipt, to add details to annual invoices for organizations.

Having reviewed your suggestion and benefited from an opportunity to talk with you about it, we understand you would like more details on the standalone invoice attachment that is sent to the billing contact. We discussed the fact there is both an email and an attachment that is sent to the billing contact and noted there is more contextual information in the email than on the stand-alone invoice attachment. We also discussed the fact the stand-alone invoice attachment may often be distributed inside a company for review and comment without the benefit of the added information in the email that is sent to the billing contact. We understand you would like more information on the stand-alone invoice attachment, up to and including a list of the resources covered by the invoice.

We are going to review various options available to us inside our billing systems and ARIN Online to determine the best way to add details to annual invoices, as you described. We will update the status of this suggestion upon the completion of that work in Q2 of 2017 and provide a time estimate for implementation.

Thank you for participating in the ARIN Consultation and Suggestion Process. Your suggestion will remain open until implemented.

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