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ACSP Suggestion 2017.3: Allow Multiple Primary Billing Contacts

Suggestion

Author:
David Farmer
Submitted On:
11 February 2017

Description: Support for Billing role email or multiple primary Billing contacts.

Organizations sometimes have a billing role email, that goes to multiple people or for automated submission to a billing work queue. ARIN only allows one primary Billing contact and then secondary contacts that are contacted only on failure of the primary contact. It would be helpful to allow multiple primary billing contacts or the ability to list additional emails associated with the primary named billing contact that would get initial invoice emails at the same time as the named primary contact.

Value to Community: Proving flexibility in how an organization receives invoices would help ensure prompt payment of invoices, which is in both ARIN's and the community's interest.

Timeframe: Not specified

Status:
Open
Updated:
10 March 2017

Tracking Information

ARIN Comment

10 March 2017

Thank you for your suggestion, numbered 2017.3 upon confirmed receipt, to increase the number and type of billing contact options associated with ARIN services for organizations.

Having reviewed your suggestion and benefited from an opportunity to talk with you about it, we understand you are looking for ARIN to provide greater flexibility in the area of billing contacts. You described different scenarios to us that may not be satisfied by a single billing contact option. One of those scenarios consisted of an organization who has both a person and a system/machine that would like to receive invoices from ARIN. The person behind the primary billing contact email address would want to receive the initial invoice and all subsequent reminders. The system/machine behind the second billing contact email address may only want to receive the initial invoice, but not the reminders. Because of these different preference profiles described for billing contacts, it is not always an easy solution to simply set up an email alias on the customer side.

We are going to review various options available to us inside our billing systems and ARIN Online to determine the best way to increase the billing contact flexibility you described. We will update the status of this suggestion upon the completion of that work in Q2 of 2017 and provide a time estimate for implementation.

Thank you for participating in the ARIN Consultation and Suggestion Process. Your suggestion will remain open until implemented.

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