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Current Job Openings at ARIN

Overview

Employees describe ARIN as offering a supportive, casual and flexible work environment that provides an atmosphere of continuous learning while being responsive to the community we serve.

ARIN offers competitive salaries, comprehensive benefits, training and education. In lieu of stock options (we are a nonprofit, membership association), we have a generous 401k retirement plan. Eligible employees received a 14% fully-vested employer match in both 2013, 2014, and 2015.

Communications and Technical Writer

Application Information

To apply for this opening, please email your resume to jobs-commswriter@arin.net or fax your resume to our offices in Chantilly, VA.  Our fax number is 703.263.0111. Please note that this is an in-house position - no full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Communications and Technical Writer who is responsible for producing clear and concise content and copy for the ARIN website, as well as other documentation and messaging.  The Communications and Technical Writer serves as integral team member contributing to the development of new member services and products; and acts as a liaison to develop internal and external Engineering documentation for new services and systems. 

Job Description and Responsibilities: 

  • Assist with the development, production, and editing of documentation (including educational and technical documents, brochure content, meeting minutes, corporate reports, and informational material).
  • Act as primary contact point for the Engineering Program Manager and software developers to support internal and external documentation and ancillary materials.
  • Participate in regular meetings to support software and services development to ensure complex concepts are translated into clear, concise, and user-friendly content.
  • Proofread/edit (both style and content editing) documentation prior to its publication on the ARIN website or in print.
  • Work closely with other staff (subject matter experts) in writing, reviewing, and maintaining documentation.
  • Work closely with Communications Manager and Web Content Specialist to ensure Web content is accurate and up-to-date.
  • Perform other tasks as required to fulfill the objectives of ARIN in general and the Communications and Member Services Department in particular.
  • Learn about and stay current on ARIN activities in order to contribute new ideas with regard to needed documentation.
  • Specific projects as assigned by the Communications Manager.
  • Perform routine content maintenance and updates on the website.
  • Travel to various locations to attend ARIN meetings and possibly industry related conferences. 

Background and Skills Required

  • Proficiency and experience working with software developers to create clear and concise internal and external user documentation.
  • Outstanding, effective, and concise written and oral communication - Must be able to adapt writing style as required by the situation and subject matter.
  • Strong interpersonal skills - Must have the ability to work independently and as part of collaborative, inter-departmental teams.
  • Must be proactive and a self-starter who is detail-oriented and extremely organized. Ability to multi-task and prioritize competing deadlines. 
  • Must have excellent time management and project planning experience. Ability to keep projects on schedule by coordinating with colleagues across the organization.
  • Ability to manage a widely varying workload, and flexibility to adapt to changing needs, multiple priorities, and short deadlines.
  • Familiarity with Microsoft Office applications is required, and experience with major desktop publishing and/or website management tools is preferred.
  • Bachelor's degree and equivalent work experience.  Minimum of 2 years proven experience in writing for the web.

Background and Skills Preferred

  • Bachelor's degree in journalism, communications, marketing, or a related field.
  • Prior experience in an association or nonprofit environment, or with an Internet Service Provider in the area of communication or marketing.
  • Experience with Agile software development methodologies, and software requirements writing.
  • Familiarity with Atlassian software tools (JIRA and Confluence).
  • Web publishing skills using Dreamweaver.

Junior Software Engineer

Application Information

To apply for this opening, please email your resume to jobs-sweng@arin.net or fax your resume to our offices in Chantilly, VA.  Our fax number is 703.263.0111. Please note that this is an in-house position - no full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Junior Software Engineer to join our very dynamic, multi-faceted engineering team working on projects that serve the core of the Internet. This engineering team works on highly visible projects within the Internet Infrastructure Community.

Job Description and Responsibilities: 

  • Design, develop and support software for our customers and internal web applications, web services and other backend systems related to Internet number resource management, Whois, the Registry Data Access Protocol (RDAP), Domain Name System (DNS), Internet Routing Registries (IRR), and the Routing Public Key Infrastructure (RPKI).
  • Participate in the design and development of software with other talented and high calibre engineers, using an Agile Scrum methodology.
  • Learn a software engineering discipline that you will take with you for the rest of your career.

Background and Skills Required

  • An analytical mind and willingness to accept challenges.
  • Some programming experience and a desire to learn new technologies.
  • Self-motivation and the ability to work within a team.

Background and Skills Preferred

  • 4-year college degree in a hard science, math, computer science, or technology related field OR equivalent combination of education and experience.

Junior Software Test Engineer - Software Integration

Application Information

To apply for this opening, please email your resume to jobs-si@arin.net or fax your resume to our offices in Chantilly, VA.  Our fax number is 703.263.0111. Please note that this is an in-house position - no full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Junior Software Test Engineer with an emphasis on web application test to join our very dynamic engineering team. This engineer will be working on systems that serve the very core of the Internet and whose technology is highly visible within the Internet Community. 

Job Description and Responsibilities: 

  • Design, develop and support software that tests our customer-facing and internal web applications, web services and other backend systems related to Internet number resource management, Whois, DNS and the routing public key infrastructure.
  • Participate in the design and development of our Selenium-based testing framework and internal testing tools.
  • Perform exploratory testing that informs and enhances automated software test development.

Background and Skills Required

  • 1+ years of Java experience
  • Working knowledge of SQL

Background and Skills Preferred (good to have)

  • 4-year college degree preferably in an information systems or computer science related discipline OR equivalent combination of education and experience.
  • 2 years of job-related experience in a DevOps or QA group.
  • Knowledge of Selenium/Webdriver
  • Experience with JBoss AS or other Java EE containers.
  • Experience with Puppet, Foreman or other tools for automating configuration management
  • Experience with Ruby or other scripting languages
  • Familiarity with common Internet protocols

Director of Registration Services Department

Please Note

Hiring for this position is put on hold indefinitely.

The Director of Registration Services is responsible for the overall development, direction and operation of the Registration Services Department, which performs ARIN's core function as a Regional Internet Registry of overseeing the allocation and registration of Internet Number Resources. As a member of the senior management team, work closely with the COO and CEO, serving as the focal point for coordinating, implementing and communicating ARIN's regional policies, as well as global policies, for number resource distribution.

Job Description and Responsibilities

Manage and direct the department's execution and delivery of ARIN's core function: to provide Internet Number Resources (IPv4, IPv6, and ASNs) and related technical services to Internet Service Providers (ISPs) and other enterprise customers within the ARIN region for their network operations and growth.

Implement and manage ARIN's community established public policies; monitor and ensure policy compliance, evaluate policy effectiveness and impact, and make recommendations to the community as needed.

Lead ARIN's efforts in fraud detection, prevention, and resolution. Collaborate closely with ARIN's legal team to bring to closure and/or escalate to law enforcement as necessary.

Oversee the maintenance of ARIN registration data; including the responsibility of ensuring the integrity of all updates to the ARIN registry.

Ensure the highest possible levels of customer service. This includes monitoring communications of ARIN staff with customers, handling customer escalations, and spot auditing of resource request tickets.

Participate in the development and planning of ARIN's annual strategic plan for presentation to the Board of Trustees. Determine the strategic direction of the department in conjunction with the overall company strategic plan, and produce an annual work plan, that includes implementation of relevant strategic objectives.

Develop and maintain department budget, exercising fiduciary control and responsibility for the department.

Oversee department resources essential for the professional and consistent operation of the department including the development of redundancy and contingency plans. Propose future goals and performance standards for the department and determine and recommend needed resources to accomplish goals.

Hire, train, and manage department staff.  Assess and develop staff members on an ongoing basis to provide continuity of managerial and specialized skills.  Perform formal and informal appraisals for all direct reports, including 90 day review after hiring, 6 month informal review and annual performance appraisal.

Set in place a plan for succession management – short-term and long-term. Identify and mentor staff members with potential for promotion and future leadership positions.

Adhere to company ethics policy. Set standard of ethical conduct for department staff by exhibiting high ethical principles at all times. Report any incidents of unethical behavior or possible fraud to the Director of HR and Administration, the COO or the President/CEO. Provide a written quarterly statement of any such activities.

Stay abreast of technological developments relevant to Internet Protocol and industry business in order to adjust and grow as needed. Maintain and enhance technical fluency and knowledge by studying publications, periodicals, and mailing lists and through continuing education and training classes. 

Ability and willingness to travel in accordance with ARIN travel guidelines.

Background and Skills Required

Bachelor's degree in course of study relevant to position OR equivalent work experience. 

Eight to ten years of relevant experience in a technical support function, preferably in an Internet environment. Minimum of five years of relevant management experience in a technical support and/or customer service environment, preferably in a senior role.

Solid understanding of Internet operations, applications, and protocols.

Demonstrated creativity and leadership in problem-solving and execution.

Demonstrated ability to manage people and projects successfully, particularly in a team oriented environment.

Strong and effective oral and written communication. Excellent presentation skills.

Superior organizational and interpersonal skills.

Skills Preferred

Knowledge and understanding of subnetting, network routing, CIDR, and TCP/IP protocol suite. Some familiarity with legal documents; such as asset purchase agreements and bills of sale for the transfer of organization assets.

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