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Current Job Openings at ARIN

Overview

Current Vacancies

Employees describe ARIN as offering a supportive, casual and flexible work environment that provides an atmosphere of continuous learning while being responsive to the community we serve.

ARIN offers competitive salaries, comprehensive benefits, training and education. In lieu of stock options (we are a nonprofit, membership association), we have a generous 401k retirement plan. Eligible employees received a 14% fully-vested employer match in 2013 through 2016.

In 2017, ARIN was named a Top Workplace by the Washington Post.

Support Engineer

Please note: To apply for this opening, please email your resume to jobs-supporteng@arin.net. Please note that this is an in-house position - no full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Support Engineer who will provide first level end user support for ARIN systems and equipment. Assist Operations staff with the configuration, maintenance, monitoring, and tuning of networked Linux, Unix, and Windows- based systems and services.

Job Description and Responsibilities

  • Monitor the helpdesk queue, handling requests as they arrive in a timely manner.
  • Provide end user assistance with ARIN-issued laptops, computers, software, and other equipment.
  • Manage user access, create and delete accounts, and monitor account privileges. 
  • Assist users in solving operational problems.
  • Help with the installation and upgrades of Linux, Unix, OS X, and Windows-based hardware and software.
  • Contribute to the day-to-day management of all Linux, Unix, OS X, and Windows systems including performance monitoring and backups.
  • Assist in the management of the Windows infrastructure, including Active Directory and Exchange.
  • Monitor systems and make corrections or recommendations to resolve issues as they arise. 
  • Evaluate and make recommendations on end user hardware and software products based on an assessment of operating requirements. 
  • Provide expertise on Windows and OS X based platforms and technologies.
  • Perform other related duties as required and assigned.
  • Ability and willingness to travel in accordance with the ARIN travel guidelines.

    Background and Skills Required

  • 2-year college degree, preferably in an information systems or computer science related discipline OR equivalent combination of education and experience. In lieu of education, 1 year of systems administration or helpdesk experience.
  • Knowledge of modern versions of Windows (7+) and OS X (10.9+).
  • Ability to understand complex instructions and work independently.
  • Ability to evaluate new hardware and software systems and make sound recommendations.
  • Good interpersonal skills.  Strong verbal and written skills.

    Background and Skills Preferred

  • Knowledge of Linux, Unix, Windows Server, and OS X server operating environments.
  • Familiarity with scripting languages such as BASH, Python, Power Shell, and AppleScript.
  • Familiarity with common Internet protocols such TCP/IP, IPv6, DNS, and HTTP.

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