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Current Job Openings at ARIN

Overview

Employees describe ARIN as offering a supportive, casual and flexible work environment that provides an atmosphere of continuous learning while being responsive to the community we serve.

ARIN offers competitive salaries, comprehensive benefits, training and education. In lieu of stock options (we are a nonprofit, membership association), we have a generous 401k retirement plan. Eligible employees received a 14% fully-vested employer match in both 2013 and 2014.

Support Engineer

Application Information

To apply for this opening, please email your resume to jobs-supporteng@arin.net or fax your resume to our offices in Chantilly, VA. Our fax number is 703.263.0111. Please note that this is an in-house position - no full-time telecommuters, no consultants.  Relocation not provided.

We are currently seeking a Support Engineer who will Provide first level end user support for ARIN systems and equipment. Assist Operations staff with the configuration, maintenance, monitoring, and tuning of networked Linux, Unix, and Windows- based systems and services

Job Description and Responsibilities

  • Monitory the helpdesk queue, handling requests as they arrive in a timely manner.
  • Provide end user assistance with ARIN-issued laptops, computers, software, and other equipment.
  • Manage user access, create and delete accounts, and monitor account privileges. 
  • Assist users in solving operational problems.
  • Help with the installation and upgrades of Linux, Unix, OS X, and Windows-based hardware and software.
  • Contribute to the day-to-day management of all Linux, Unix, OS X, and Windows systems including performance monitoring and backups.
  • Assist in the management of the Windows infrastructure, including Active Directory and Exchange.
  • Monitor systems and make corrections or recommendations to resolve issues as they arise. 
  • Evaluate and make recommendations on end user hardware and software products based on an assessment of operating requirements. 
  • Provide expertise on Windows and OS X based platforms and technologies.
  • Perform other related duties as required and assigned.
  • Ability and willingness to travel in accordance with the ARIN travel guidelines.

Background and Skills Required

  • 2-year college degree, preferably in an information systems or computer science related discipline OR equivalent combination of education and experience. In lieu of education, 1 year of systems administration or helpdesk experience.
  • Knowledge of modern versions of Windows (7+) and OS X (10.9+).
  • Ability to understand complex instructions and work independently.
  • Ability to evaluate new hardware and software systems and make sound recommendations.
  • Good interpersonal skills.  Strong verbal and written skills.

Background and Skills Preferred (good to have)

  • Knowledge of Linux, Unix, Windows Server, and OS X server operating environments.
  • Familiarity with scripting languages such as BASH, Python, Power Shell, and AppleScript.
  • Familiarity with common Internet protocols such TCP/IP, IPv6, DNS, and HTTP.

User Experience Engineer

Application Information

To apply for this opening, please email your resume to jobs-userexperience@arin.net or fax your resume to our offices in Chantilly, VA. Our fax number is 703.263.0111. Please note that this is an in-house position - no full-time telecommuters, no consultants.  Relocation not provided.

We are currently seeking a User Experience Engineer who will participate in the full life cycle of software development supporting the functionality and mission of ARIN.  This includes research, design, development, testing, debugging, maintenance and documentation.  The functionality of ARIN includes domain name services, public key certificate services, registration software, billing/accounting solutions, customer record management, data research and analysis, web based systems including REST, electronic publication of ARIN data and any future technical growth and implementations at ARIN.

Job Description and Responsibilities

  • Collaborate with software developers, test engineers, project managers, product owners and other ARIN staff to develop requirements in the form of documentation, wire frames, and HTML/CSS mock-ups for the design of software systems contributing to a good user experience for ARIN's user community.
  • Participate in requirements gathering process. Produce, contribute to and/or review project specifications, design documents, flowcharts and diagrams. Analyze software requirements to determine feasibility of design within time and cost constraints. Consult with customers concerning requirements, enhancements and operation of systems.
  • Collaborate with and advise software developers, test engineers, project managers, product owners and other ARIN staff during the development of software with respect to user experience design and best practices.
  • Participate in code and design reviews.
  • Follow configuration management practices of ARIN including source control, coding standards and release packaging.
  • Research, recommend and make changes to improve systems with respect to user experience.
  • Organize, facilitate and conduct user testing of ARIN's systems, and summarize and report findings of these tests to software developers, test engineers, project managers, product owners and other ARIN staff.
  • Instruct software developers, test engineers, project managers, product owners and other ARIN staff on best practices for design of user interfaces and business practices that would enhance the experience of ARIN's user community.
  • Perform other related duties as required and assigned.
  • Ability to travel to various locations to attend industry related conferences.

Background and Skills Required

  • 4-year college degree preferably in an information systems or computer science related discipline OR equivalent work experience.
  • Five or more years job-related experience.
  • Knowledge of HTML, CSS, JavaScript and Web design tools.
  • Knowledge of Git in a UNIX environment.
  • Ability to understand complex instructions, and work independently.
  • Good interpersonal skills. 
  • Strong verbal and written skills.

Background and Skills Preferred (good to have)

  • Familiarity of IPv4, IPv6, PKI, routing and networking issues and protocols.
  • Familiarity with the DNS protocol and its particulars.

Director of Registration Services Department

Application Information

To apply for this opening, please email your resume to jobs-rsddirector@arin.net or fax your resume to our offices in Chantilly, VA. Our fax number is 703.263.0111. You must include a desired salary range in order to be considered.

This is an in-house position - no full-time telecommuters, no consultants.  Relocation not provided.

The Director of Registration Services is responsible for the overall development, direction and operation of the Registration Services Department, which performs ARIN's core function as a Regional Internet Registry of overseeing the allocation and registration of Internet Number Resources. As a member of the senior management team, work closely with the COO and CEO, serving as the focal point for coordinating, implementing and communicating ARIN's regional policies, as well as global policies, for number resource distribution.

Job Description and Responsibilities

Manage and direct the department's execution and delivery of ARIN's core function: to provide Internet Number Resources (IPv4, IPv6, and ASNs) and related technical services to Internet Service Providers (ISPs) and other enterprise customers within the ARIN region for their network operations and growth.

Implement and manage ARIN's community established public policies; monitor and ensure policy compliance, evaluate policy effectiveness and impact, and make recommendations to the community as needed.

Lead ARIN's efforts in fraud detection, prevention, and resolution. Collaborate closely with ARIN's legal team to bring to closure and/or escalate to law enforcement as necessary.

Oversee the maintenance of ARIN registration data; including the responsibility of ensuring the integrity of all updates to the ARIN registry.

Ensure the highest possible levels of customer service. This includes monitoring communications of ARIN staff with customers, handling customer escalations, and spot auditing of resource request tickets.

Participate in the development and planning of ARIN's annual strategic plan for presentation to the Board of Trustees. Determine the strategic direction of the department in conjunction with the overall company strategic plan, and produce an annual work plan, that includes implementation of relevant strategic objectives.

Develop and maintain department budget, exercising fiduciary control and responsibility for the department.

Oversee department resources essential for the professional and consistent operation of the department including the development of redundancy and contingency plans. Propose future goals and performance standards for the department and determine and recommend needed resources to accomplish goals.

Hire, train, and manage department staff.  Assess and develop staff members on an ongoing basis to provide continuity of managerial and specialized skills.  Perform formal and informal appraisals for all direct reports, including 90 day review after hiring, 6 month informal review and annual performance appraisal.

Set in place a plan for succession management – short-term and long-term. Identify and mentor staff members with potential for promotion and future leadership positions.

Adhere to company ethics policy. Set standard of ethical conduct for department staff by exhibiting high ethical principles at all times. Report any incidents of unethical behavior or possible fraud to the Director of HR and Administration, the COO or the President/CEO. Provide a written quarterly statement of any such activities.

Stay abreast of technological developments relevant to Internet Protocol and industry business in order to adjust and grow as needed. Maintain and enhance technical fluency and knowledge by studying publications, periodicals, and mailing lists and through continuing education and training classes. 

Ability and willingness to travel in accordance with ARIN travel guidelines.

Background and Skills Required

Bachelor's degree in course of study relevant to position OR equivalent work experience. 

Eight to ten years of relevant experience in a technical support function, preferably in an Internet environment. Minimum of five years of relevant management experience in a technical support and/or customer service environment, preferably in a senior role.

Solid understanding of Internet operations, applications, and protocols.

Demonstrated creativity and leadership in problem-solving and execution.

Demonstrated ability to manage people and projects successfully, particularly in a team oriented environment.

Strong and effective oral and written communication. Excellent presentation skills.

Superior organizational and interpersonal skills.

Skills Preferred

Knowledge and understanding of subnetting, network routing, CIDR, and TCP/IP protocol suite. Some familiarity with legal documents; such as asset purchase agreements and bills of sale for the transfer of organization assets.

Network Administrator

Apply: To apply for this opening, please email your resume to jobs-networkadmin@arin.net or fax your resume to our offices in Chantilly, VA. Our fax number is 703.263.0111. Please note that this is an in-house position - no full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Network Administrator who will be responsible for the configuration, maintenance, and tuning of complex Internet connected multi-site network.

Job Description and Responsibilities

  • Perform the installation of network hardware. Configure routers, switches, and other network hardware in accordance with established guidelines. Responsible for the day-to-day management of the network environment.
  • Monitor and tune the network to ensure optimum performance in accordance with established guidelines.
  • Proactively evaluate network security, make recommendations for improvement, perform preventative maintenance and apply security updates as required by ARIN policies. Implement security practices and procedures in accordance with established guidelines.
  • Evaluate and make recommendations on network hardware and software products based on an assessment of operating requirements.
  • Participate in the formulation, development, implementation of applications and systems as needed. Provide subject matter expertise on inter-networking and routing related technologies.
  • Provide-on-call support for all critical network and system operations on a rotating basis. Provide secondary, escalated tier support for all network-based problems.

Background and Skills Required

  • Four-year college degree, preferably in an information systems or computer science related discipline OR equivalent combination of education and experience. In lieu of education, 3 years of network engineering experience in a service provider environment may be substituted.
  • At least 4 years of job-related experience support complex computer and network systems.
  • Experience in monitoring, supporting, and managing complex networks.
  • Ability to evaluate new hardware and systems; and make sound recommendations.
  • Good interpersonal skills.
  • Strong verbal and written skills.

Background and Skills Preferred (good to have)

  • Familiarity with various operating environments, shell scripting, Perl/Python, and RPSL.
  • Familiarity with UNIX system administration. Windows system administration and database administration.

Security Engineer

Apply: To apply for this opening, please email your resume to securityeng@arin.net or fax your resume to our offices in Chantilly, VA.  Our fax number is 703.263.0111. Please note that this is an in-house position - no full-time telecommuters, no consultants. Relocation not provided.

We are currently seeking a Security Engineer who will be responsible for analyzing existing and future systems, reviewing security architectures, and developing solutions that integrate information security requirements to proactively manage information protection.

Job Description and Responsibilities

  • Proactively evaluate system and network security, make recommendations for improvement and perform preventive maintenance and apply security updates as required by ARIN policies Implement security practices and procedures to in accordance with established guidelines.
  • Provide Defense in Depth principles and technology in security engineering designs and implementation.
  • Develop, plan, assist, and oversee the implementation of information security policy, strategic plans, and security initiatives that include: security classification/categorization, risk and vulnerability assessments, security controls design and implementation, incident response, business continuity, security awareness, network and application security, and security audits.
  • Evaluate, design and establish monitoring mechanisms for performance, security, capacity and maintenance. Monitor systems and make corrections or recommendations to resolve issues as they arise.
  • Review and assess information security events and logs via security information/event manager.
  • Provide on-call support for all critical network and system operations on a rotating basis.

Background and Skills

  • Four-year college degree, preferably in an information systems or computer science related discipline OR equivalent combination of education and experience. In lieu of education, 4 years of Unix System Administration experience or 6 years of Windows experience may be substituted.
  • Job-related experience supporting Redhat / Centos Linux and other Unix and Linux environments focusing on security practices.
  • Comprehensive knowledge of Linux and other Unix-like operating environments, including extensive knowledge of Bourne/Perl/Python and other scripting languages.
  • Proven experience in monitoring, supporting, and managing complex Linux and Unix systems.
  • Ability to understand complex instructions and work independently.
  • Good interpersonal skills.
  • Strong verbal and written skills

Background and Skills Preferred (good to have)

  • Familiarity with common Internet protocols such TCP/IP, IPv6, DNS, HTTP and BGP.
  • Familiarity with Windows system administration, network operations and database administration.

Systems Administrator

Apply: To apply for this opening, please email your resume to jobs-sysadmin@arin.net or fax your resume to our offices in Chantilly, VA. Our fax number is 703.263.0111. Please note that this is an in-house position – no full-time telecommuters, no consultants. Relocation not provided.

Job Description and Responsibilities

You will be responsible for the configuration, maintenance, monitoring and tuning of a complex system of networked Linux and Unix systems and services including high performance clusters, storage and backup systems.

You will be contributing in the following areas: 

  • Perform the installation and upgrades of Linux and Unix based hardware and software. Configure servers, workstations and routers in accordance with established guidelines. Responsible for the day-to-day management of all Linux and Unix systems.
  • Manage user access, create and delete system accounts and monitor account privileges.  Assist users in solving operational problems.
  • Pro-actively evaluate system security, make recommendations for improvement and perform preventive maintenance and apply security updates as required by ARIN policies Implement security practices and procedures to in accordance with established guidelines.
  • Provide technical administration of all DNS zones managed by ARIN.
  • Evaluate, design and establish monitoring mechanisms for performance, security, capacity and maintenance. Monitor systems and make corrections or recommendations to resolve issues as they arise. 
  • Establish, manage, and supervise disaster recovery process in accordance with established guidelines.
  • Evaluate and make recommendations on hardware and software products based on an assessment of operating requirements. 
  • Contribute to the design, build, test, and implementation of applications and systems as needed.  Provide subject matter expertise on Linux and Unix based platforms and technologies.
  • Provide on-call support for all critical network and system operations on a rotating basis.
  • Provide backup support for network operations, Windows and database system administration.

Background / Skills Required

  • 4-year college degree preferably in an information systems or computer science related discipline OR equivalent combination of education and experience. In lieu of education, 4 years of Unix System Administration experience may be substituted.
  • At least 2 years of job-related experience supporting Red Hat / CentOS Linux and other Unix and Linux environments. 
  • Strong knowledge of Linux and other Unix-like operating environments including good knowledge of various scripting languages, such as Bourne shell and Python.
  • Proven experience in monitoring, supporting, and managing complex Linux and Unix systems.
  • Ability to understand complex instructions and work independently.
  • Ability to evaluate new hardware and software systems and make sound recommendations.
  • Good interpersonal skills.  Strong verbal and written skills.

Background / Skills Preferred (good to have)

  • Familiarity with common Internet protocols such TCP/IP, IPv6, DNS, HTTP and BGP.
  • Familiarity with Windows system administration, network operations and database administration.