Registration Services
Help Desk Information and Tips
ARIN’s Registration Services Help Desk is open Monday through Friday, 7:00 AM to 7:00 PM Eastern Time. Our goal is to answer your questions as thoroughly and efficiently as possible. If your call is not answered immediately, please stay on the line until one of our analysts is available to answer your questions.
After dialing (703) 227-0660, please first identify the nature of the call. Most fit into the topics below. In order to help serve you better, please use the tips for each category of question. To get to this page again in the future, use the highlighted blue "Help Desk" link on the left side of any of the Registration Services pages on this website.
I have a question about . . .
Checking on the status of a pending request or supplying additional information regarding a pending request:
- Have your ticket number available.
- If you have spoken to someone previously, provide that analyst’s name.
- Have a copy of the request you submitted in front of you.
- Have access to the ARIN website, as you might be referred to it.
- Have the template in front of you.
- Have access to the ARIN website, as you might be referred to guidelines or instructions while speaking to an analyst.
How to make a modification to an existing record:
- Have an example IP number available from the network you want to change. If requesting modification to an AS number, have the AS number available.
- Be able to access the ARIN website, as you might be referred there in order to walk through the details with the analyst.
Checking to see if a request has been completed:
- Check e-mail to see if you have received a response (our policy is to respond in two days or less).
- Check ARIN’s WHOIS database to see if the request has been completed.
- Have the ticket number of the request ready before calling the Help Desk.
- Be able to access the ARIN website, as you might be referred there in order to walk through the details with the analyst.
Receiving spam or unwanted messages:
- Locate the IP number of the unwanted message (in header of message).
- Search on the IP number in ARIN’s WHOIS database.
- Contact the organization to whom that the IP number is registered.
- Contact the upstream ISP if applicable.
- Check out ARIN's Network Abuse page for more information and for links to additional resources.
A possibly invalid POC in ARIN’s database:
- Send a message to hostmaster@arin.net detailing the POC handle, registration information on the POC of the resource, and summary of the information you have.
- ARIN will do its best to try to get updated information for the stale data and will also attempt to contact the upstream ISP (if applicable).